Terms of Use

The use of the website of Berliner Wasserbetriebe including the offered online services and the direct internet offers is subject to the following terms of use.

Terms of use

The use of the website of Berliner Wasserbetriebe including the offered online services and the direct internet offers is subject to the following terms of use.

1. User

The user of the offered online services is the customer of Berliner Wasserbetriebe as well as the persons authorised by him.

2. Technical requirements

To use the online services, the online user requires Internet or a proprietary online service with internet access. The online services are transferred only with an SSL encryption. Berliner Wasserbetriebe offers a key length of 256 bit for a high security. But the function is also usable with a lower key length. Berliner Wasserbetriebe reserves the right to change this minimum standard.

3. Obligation to exercise due care and obligation to co-operate, safety instructions

In order to use the special online services offered within the framework of the website of the Berliner Wasserbetriebe, a login with a personal user name and password (login credentials) is necessary. These are selected within the framework of the registration and activation process. The customer receives the login name automatically from Berliner Wasserbetriebe but chooses the personal password himself.

Any person who knows the user name and the corresponding password can use the online service of Berliner Wasserbetriebe. He can e.g. modify personal data such as the account relationship or report the meter reading bindingly. The online user can change the password at any time and should also do so at regular intervals. The previous password then becomes invalid.

The user of a relevant online service is under obligation to protect the login credentials optimally against access by third parties and inform Berliner Wasserbetriebe immediately in case of their misuse.

Information about the data protection can be obtained from the data privacy statement.

4. Access options

The user is authorised to use the online services using the user name and password. There is a risk that these login credentials can be accessible for unauthorised third parties if the web address of Berliner Wasserbetriebe is not directly specified (e.g. for links). The online services of Berliner Wasserbetriebe must be operated only via the following direct accesses: https://www.bwb.de. However, if the user uses other access options that are not mentioned here, e.g. selecting access indirectly via another access provider, this shall be done at his own risk. This risk can be reduced if the user first views the certificate of the server according to the specifications of the browser that is used by them to ensure that there is a direct connection to the server of Berliner Wasserbetriebe.

5. Message release

Declarations of any type (e.g. meter reading data, change in address and similar) are submitted if they are finally released for transfer to Berliner Wasserbetriebe.

6. Order execution

Berliner Wasserbetriebe reserves the right to check all the data inputs of the user for accuracy and to inform the user about the incorrectness or discrepancies, if required.

Berliner Wasserbetriebe is authorised to carry out processing exclusively based on the alphanumeric specification of the user name and password. Incorrect information can result in mistakes in invoicing, thus leading to losses for the customer.

7. Liability and accessibility

Berliner Wasserbetriebe has created the information and content provided within the framework of the website including the online services with the required diligence. However, Berliner Wasserbetriebe does not assume any guarantee, warranty or liability for accuracy, completeness, timeliness, quality and usability of the information and content.

Berliner Wasserbetriebe also does not assume any liability for constant and uninterrupted accessibility and usability of the website including the offered online services. The periods for the restricted usage options of the online services as a result of maintenance or other technically necessary activities are provided on the website of Berliner Wasserbetriebe.

In addition, Berliner Wasserbetriebe reserves the right to change or remove the website including the offered online services or parts thereof without any prior announcement and to exclude individual users from the usage of the offered services temporarily or permanently without any justification or to restrict the usage of the offered services for them.

The updated terms of use are provided on the website.

Berliner Wasserbetriebe is usually liable for direct and indirect damages (including negative profits) irrespective of their legal reasons (including unauthorised action) only in case of deliberate intent and gross negligence. This limitation of liability is not valid in case of fatality or  bodily harm or health issues caused by Berliner Wasserbetriebe, its legal representatives or its vicarious agents. Apart from that, in case of fatality or  bodily harm or health issues, the liability is additionally limited to damages typical for this type of contract and to the foreseeable damages at the time of the conclusion of the contract.

In case of gross negligence, the liability is limited to the amount of EUR 10,000 per claim. A liability of Berliner Wasserbetriebe for damages caused due to misuse of password is excluded.

Berliner Wasserbetriebe is not liable for damages caused by incorrect inputs for the online services of Berliner Wasserbetriebe. The Berliner Wasserbetriebe is not liable for the usability of the services of internet or service providers.

8. Blocking

Access to the online services of Berliner Wasserbetriebe will be blocked if the user has initiated the block himself. Apart from that, Berliner Wasserbetriebe is authorised to block access to the online services at all times if this is required for an orderly contract processing, if the user violates the terms of use or if blocking is necessary due to any other reason.

9. Data processing and usage

All the personal data that is used and saved within the framework of the online services of Berliner Wasserbetriebe, is compiled, processed and used within the scope of the respectively valid provisions for the protection of personal data, only for the purpose of the contract processing and for safeguarding the authorised individual financial interests of Berliner Wasserbetriebe as regards the advising and supporting customers. Apart from that, the data may be used only if the user provides consent to the same.

10. Terms and conditions of business

For the contractual relationship of the user with Berliner Wasserbetrieben in the matter of house connection as well as for the provision of services pertaining to water supply and sewage disposal, the contract stipulations for the water provision of Berlin (VBW) and the general conditions for the de-watering in Berlin (ABE) are valid.

11. References to external websites

The website includes references (so-called “Hyperlinks”) to websites and offers of third parties. Berliner Wasserbetriebe does not have any influence on the design and content of such third-party offers and thus does not assume any liability or responsibility for the same.

12. Copyright protection

The content of the website of Berliner Wasserbetriebe is copyright-protected. The duplication of information or data, especially use of texts, parts of texts or photographic material requires the prior consent of Berliner Wasserbetriebe. This is not applicable to press releases and explicitly marked contents, provided the source is specified.

13. Severability clause

If individual stipulations of these terms of use are or become completely or partially ineffective, the legal validity of the remainder stipulations shall not be affected by it. The ineffective stipulation will be replaced by an effective stipulation, which – if legally permissible –comes as close as possible to the purpose or objective of the ineffective stipulation.

14. Applicable law

All the information or data and its use are subject to the German law. The place of fulfilment and the exclusive court of jurisdiction for the obligations resulting from the use of the website of Berliner Wasserbetriebe is the district court of Mitte or Regional court of Berlin, provided the user is a businessman, a legal person under public law or a separate estate of public law.