Service Center
Address:
Berliner Wasserbetriebe
Neue Jüdenstraße 1
10179 Berlin
Opening hours:
Mon - Thu, 8:30 am to 4:30 pm
Fri, 8:30 am to 3:30 pm
Tel: 0800.292 76 54 (free of charge)
Lead pipes are no longer used in the drinking water network of the Berliner Wasserbetriebe. It is, however, possible that the water flows through a few metres of lead pipe just before reaching your tap if you are living in a non-renovated or only partially renovated building.
It is possible for anyone to have a water sample analysed in one of our accredited laboratories. We will assume the costs of a lead analysis for households with pregnant women or infants of up to twelve months of age. For this purpose, please provide us with your maternity card or the birth certificate of your child.
Otherwise the cost of a lead analysis is EUR 14.28 (including 19 % VAT). The prices for testing of other ingredients are available on request.
Address:
Berliner Wasserbetriebe
Neue Jüdenstraße 1
10179 Berlin
Opening hours:
Mon - Thu, 8:30 am to 4:30 pm
Fri, 8:30 am to 3:30 pm
Tel: 0800.292 76 54 (free of charge)
If you need further informationen or support, please do not hestitate to contact us.
Customer Service: Mon-Fri, 7 am to 8 pm
Repair Service: round the clock